• Tailored fully managed solutions for your mainframe systems, whatever your requirement.

  • RSM Managed Services have enabled our clients to reduce their technology costs by millions. Whatever your technical resource or business requirements, RSM Partners has the flexibility to shape its market leading resources to deliver the managed services your company requires with proven processes, providing you with the right skills and capability to augment your existing resources.

     

  • Flexing to meet your needs

    IT can be a complex and demanding part of your business. RSM aims to simplify delivery of your mainframe services and take away the time consuming and costly management that comes with it, coupled with a general lack of understanding or appreciation for what it does. With every client engagement different, RSM has well defined and tested processes, experience and the resources to deliver what you need, at the cost you want to pay. Covering all aspects of mainframe infrastructure management: from building and maintaining your environment; out-of-hours support; business as usual system programming onsite or offsite; and mainframe storage through to performance optimisation.

    RSM Managed Services are typically underpinned by appropriate Service Level Agreements (SLAs), a responsibility assignment (RACI) matrix and an appointed RSM Service Delivery Manager (SDM) acting as a single point of contact for assuring the service is delivered as expected and agreed.

  • RSM Transition Methodology

    Working closely with your management and technical team we take the following approach to Transition:

    Planning - service / transition plans, operating model

    Audit and Discovery - knowledge transfer of you technical and service management environment, documenting/updating processes, standard operating procedures/runbook

    Solution Validation - ensuring the right people have been allocated with the right skills

    Testing/Service Readiness - operational readiness testing (ORT) & service readiness (SR)

    Pilot - shadow running your environment as secondary support flipping to primary support

    Service Governance - communications planning, agreeing governance meetings, Service Reporting

    Service Take On - go live / BAU

  • RSM Service Delivery Framework

    When delivering services, it is important to have a framework proven to deliver success. Our delivery framework has been standardised and rolled out across all of our managed services to ensure a consistent approach.

    Communicate - one of the most critical functions of our role as an MSP is to ensure we talk to our customers regularly, to keep in touch with the business needs. We operate in a transparent way and form part of your team, avoiding an us and them scenario

    Reporting and Governance - attending regular governance calls, service reporting and holding service reviews ensures you have full visibility of the work delivered

    Training - ensuring our team are trained in the technology to support you and your internal processes

    Support & Maintain - continue to support and maintain your environment to a high standard and to an agreed matrix of tasks

    Continual Service Improvement - we look for service improvements, standardisations and automation opportunities to improve how the service is delivered, resulting in a lower cost of delivery

  • Benefits of a Managed Service

    Access to the skills you need, when you need them

    Available resources, as and when you need them

    All resources are up to date with latest technology and releases, without costly training exercises

    Management headache of running the mainframe services is transferred to a 3rd party

    Risk and impact of resource absence is removed by using the Shared Service option

    Overhead costs are reduced by using the Shared Service option

    Environmental costs are reduced (travel, desk space etc.)

  • After this client brought its mainframe systems in-house and faced key staff leaving, we provided a managed service for day-to-day system programming and out-of-hours support - ensuring systems availability, managing all issues effectively and keeping software up to date.

    Example Client Engagement

  • Want to find out more?

    To discover how RSM Managed Services can help your business

    Call: +44 (0)1527 837767

    Email our team and request our latest technology discussion paper

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