Tailored fully managed solutions for your mainframe systems, whatever your requirement.
RSM Managed Services have enabled our clients to reduce their technology costs by millions. Whatever your technical resource or business requirements, RSM Partners has the flexibility to shape its market leading resources to deliver the managed services your company requires with proven processes, providing you with the right skills and capability to augment your existing resources.
Flexing to meet your needs
IT can be a complex and demanding part of your business. RSM aims to simplify delivery of your mainframe services and take away the time consuming and costly management that comes with it, coupled with a general lack of understanding or appreciation for what it does. With every client engagement different, RSM has well defined and tested processes, experience and the resources to deliver what you need, at the cost you want to pay. Covering all aspects of mainframe infrastructure management: from building and maintaining your environment; out-of-hours support; business as usual system programming onsite or offsite; and mainframe storage through to performance optimisation.
RSM Managed Services are typically underpinned by appropriate Service Level Agreements (SLAs), a responsibility assignment (RACI) matrix and an appointed RSM Service Delivery Manager (SDM) acting as a single point of contact for assuring the service is delivered as expected and agreed.
RSM Transition Methodology
Working closely with your management and technical team we take the following approach to Transition:
Planning - service / transition plans, operating model
Audit and Discovery - knowledge transfer of you technical and service management environment, documenting/updating processes, standard operating procedures/runbook
Solution Validation - ensuring the right people have been allocated with the right skills
Testing/Service Readiness - operational readiness testing (ORT) & service readiness (SR)
Pilot - shadow running your environment as secondary support flipping to primary support
Service Governance - communications planning, agreeing governance meetings, Service Reporting
Service Take On - go live / BAU
RSM Service Delivery Framework
When delivering services, it is important to have a framework proven to deliver success. Our delivery framework has been standardised and rolled out across all of our managed services to ensure a consistent approach.
Communicate - one of the most critical functions of our role as an MSP is to ensure we talk to our customers regularly, to keep in touch with the business needs. We operate in a transparent way and form part of your team, avoiding an us and them scenario
Reporting and Governance - attending regular governance calls, service reporting and holding service reviews ensures you have full visibility of the work delivered
Training - ensuring our team are trained in the technology to support you and your internal processes
Support & Maintain - continue to support and maintain your environment to a high standard and to an agreed matrix of tasks
Continual Service Improvement - we look for service improvements, standardisations and automation opportunities to improve how the service is delivered, resulting in a lower cost of delivery
Benefits of a Managed Service
Access to the skills you need, when you need them
Available resources, as and when you need them
All resources are up to date with latest technology and releases, without costly training exercises
Management headache of running the mainframe services is transferred to a 3rd party
Risk and impact of resource absence is removed by using the Shared Service option
Overhead costs are reduced by using the Shared Service option
Environmental costs are reduced (travel, desk space etc.)
After this client brought its mainframe systems in-house and faced key staff leaving, we provided a managed service for day-to-day system programming and out-of-hours support - ensuring systems availability, managing all issues effectively and keeping software up to date.
Example Client Engagement